buyer's faqs
Ans - A minimum order quantity (also referred to as MOQ) is a limit set by the seller, defining the least number of units
required to be purchased at one time by the buyer. For e.g., if the minimum order quantity for the product is set at 24 (6 colours and 4
sizes) by the seller, then the buyer will only be able to buy quantities greater than or equal to the set Minimum Order Quantity
limit.
Ans - If you want to make an edit to your order, make sure that it is not processed. In such a situation, you can reach out to JMJ Xplore’s customer support by sharing your issue at customersupport@jmjxplore.com
Ans - To cancel your order, you can reach out to JMJ Xplore’s representative to get support at customersupport@jmjxplore.com In case, your order is ‘made to order’, you may incur a partial / full cost by the seller. You will only be able to request a refund for orders that have not been shipped or already been made by the seller.
Ans - Once your order is cancelled, your refund will be processed within 2 business days and will highlight in your account in the next 3-4 business days. Only after understanding your reason and concern the seller can suggest a partial or full refund.
Ans - A ‘Request for Quotation’ (also referred to as RFQ) is a sourcing request the buyer sends to the seller (manufacturer/vendor) for orders that are in bulk quantities. With an RFQ, prospective buyers share specific requirements or features of the product they are interested in, for a particular price and delivery date.
A buyer can submit multiple RFQs to multiple sellers/vendors to compare the prices and see what fits his budget.
On receiving an RFQ, a seller can engage with the buyer in 3 ways, namely:
Accept – the offer made by the buyer
Re-Bid – change the quantity, price, delivery date & other specificities to marry his budget and effort
Cancel – the buyer’s quote, with no further communication
This re-bid request plays on loop moving from Seller>Buyer>Seller until the offer is formally agreed upon by both parties.
Accept – the offer made by the buyer
Re-Bid – change the quantity, price, delivery date & other specificities to marry his budget and effort
Cancel – the buyer’s quote, with no further communication
This re-bid request plays on loop moving from Seller>Buyer>Seller until the offer is formally agreed upon by both parties.
Ans - If you want to order an item for bulk quantities on a future programming basis, then you can raise a request for a quote. Alternatively, you can wait for the product to be added soon or raise a ‘Notify Me’ request to get real-time updates on the product. You can also look for other products in the same category or change the seller.
Ans - To leave feedback for your order, simply sign in to jmjxplore.com and go to ’Your Account’.
Locate your order and you’ll see the product name. Open the order and scroll down. You have the option of writing your feedback on this product in the review field. If you have additional feedback about your order, contact JMJ Xplore’s representative for help at customersupport@jmjxplore.com clearly stating your order ID. Our team will get back to you within 48 hours to resolve any additional issues.
Ans - To track the status of your order, simply follow the steps below:
1.) Log in to jmjxplore.com and go to ’Your account’.
2.) Locate your order and you’ll see the shipping status of your order right there (not shipped, shipped, in transit or track package).
For programming-based orders, at regular intervals the seller will update about the manufacturing stage the product currently is in, like cutting, stitching, washing, finishing, pressing, packaging, ready to ship etc.
Simultaneously, our merchandiser will also do a review check of your order with the seller, discussing the stage of the manufacturing process and its status. You can also download the jmjxplore app to get real-time notifications and updates about your order. If you have more questions about your shipment, or if tracking information isn’t available, contact JMJ Xplore’s representative for help at customersupport@jmjxplore.com.
1.) Log in to jmjxplore.com and go to ’Your account’.
2.) Locate your order and you’ll see the shipping status of your order right there (not shipped, shipped, in transit or track package).
For programming-based orders, at regular intervals the seller will update about the manufacturing stage the product currently is in, like cutting, stitching, washing, finishing, pressing, packaging, ready to ship etc.
Simultaneously, our merchandiser will also do a review check of your order with the seller, discussing the stage of the manufacturing process and its status. You can also download the jmjxplore app to get real-time notifications and updates about your order. If you have more questions about your shipment, or if tracking information isn’t available, contact JMJ Xplore’s representative for help at customersupport@jmjxplore.com.
Ans - The delivery time is based on a combination of the processing time for the items you’ve ordered (depending on how long the seller will take to create and prepare the order for shipment), the transit time (how long the package is in transit with the shipping carrier), and the mode of shipment (by air, local courier or ship) selected by the buyer.
Ans - There are 3 ways by which you can update your shipping address, namely,
1. Log into your JMJ Xplore account, go to your Account > Settings > Profile Details. There you can choose to 'edit' an existing shipping address
2. You can also change it while placing your order, during checkout.
3. If your order is shipped, it is best to contact JMJ Xplore’s representative at customersupport@jmjxplore.com and update them about the change.
1. Log into your JMJ Xplore account, go to your Account > Settings > Profile Details. There you can choose to 'edit' an existing shipping address
2. You can also change it while placing your order, during checkout.
3. If your order is shipped, it is best to contact JMJ Xplore’s representative at customersupport@jmjxplore.com and update them about the change.
Ans - You can choose from the list of available courier services. If a shipping method you would like is not available, you can contact JMJ Xplore’s representative at customersupport@jmjxplore.com specifying the shipping method you would like to be added to the list. You can also choose your own courier services too.
Ans - Shipping charges are calculated / added at the time of checkout when you place your order. The seller can choose to waive off the shipping charges, depending on the minimum order value.
Ans - You can use a Credit/Debit card, via Net Banking or Online Transfer to pay for your order on Xplore.
Ans - Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. For any more assistance you can write to us at customersupport@jmjxplore.com, we will be happy to help you out.
Ans - To return an item that is damaged or not as per the listing description or you have issues with the size or product quality, go to your account > order history > select the order you want to return > specify the reason > add images and click on return. The seller has 3 business days to respond. Post understanding your concern the seller can initiate a full/partial refund or replacement.
Ans - A customer can raise a refund request depending on the price strategy he adopted while placing the order. There are two price strategies:
. In case the customer operates under NET SALE PRICE (NSP), then he can raise a refund request immediately upon receiving the order (in case not satisfied) or within 15 days from the date of delivery.
. In case the customer operates under WHOLESALE PRICE (WSP), then the customer can raise a refund request as per JM Jain’s standard process and procedures.
. In case the customer operates under NET SALE PRICE (NSP), then he can raise a refund request immediately upon receiving the order (in case not satisfied) or within 15 days from the date of delivery.
. In case the customer operates under WHOLESALE PRICE (WSP), then the customer can raise a refund request as per JM Jain’s standard process and procedures.
Ans - Once the item is delivered back to the seller, the refund should be processed within 2 business days. Your refund will be sent to your original payment method (mode used to make the initial payment) and funds are usually available within 3-5 business days.